Return & Refund Policy

At Okalura, your comfort, trust, and confidence in our pet training products mean everything to us. 💚
We proudly stand behind the quality of our Anti Barking Devices and other training essentials.

If for any reason you’re not completely satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, fast, and hassle-free.

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The item is unused and in its original condition

  • All tags, labels, protective seals, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

⚠️ Returns sent without prior approval cannot be accepted.
Once your return request is approved, we’ll send you a prepaid return label (where applicable) along with clear, step-by-step return instructions.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our team will resolve the issue promptly by:

  • Sending a replacement, or

  • Issuing a full refund,

at no additional cost to you.

🚫 Non-Returnable Items

For safety, hygiene, and quality control reasons, the following items cannot be returned or exchanged:

  • Opened or used electronic / pet training devices (e.g., Anti Barking Devices showing signs of use)

  • Products with visible wear, damage, chewing, or modifications

  • Personalized or custom-made items

  • Clearance or final-sale products (marked as such at checkout)

  • Certain hygiene-related accessories where the seal has been broken

If you’re unsure whether your item is eligible, feel free to contact us before placing your return request.

🔄 Exchanges

Want a different color, version, or model?

The fastest way is to:

  1. Request a return for your original item

  2. Wait for your refund to be processed

  3. Place a new order for the item you’d like instead

This ensures your new item ships quickly and arrives in perfect condition.

🇪🇺 EU Customers – Right of Withdrawal

If you are located within the European Union, you have a 14-day cooling-off period.
Within this time, you can return any unused product for a full refund — no explanation required.

Conditions:

  • Product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, you’ll receive an email confirmation.

If your return is approved:

  • Your refund will be issued to your original payment method within 10 business days.

🕒 Please note: Some banks or payment providers may take additional time to process the refund and display it in your account.